This article is for scenarios where you are looking to withdraw a single registrant from a class. If you are looking to process partial refunds for all registrants see [[Cancel Class or Activity with Partial Refund]]. ## Steps to Withdraw from a Class 1. **Access the Student’s Account** - Navigate to the student’s account. - Click on the **Purchases** tab.  1. **Locate the Class to Withdraw** - Find the class the student wishes to withdraw from. - Click on the **Drop Item** button next to the class.  1. **Review the Withdrawal Details** - The screen will switch back to the **Cart** tab, where the withdrawal item is now in the cart. - You can enter a **withdrawal/processing fee** if applicable. This fee will be deducted from the refund amount. - For automatic assessment of pro-rated withdrawal fees, submit a support ticket to request setup. 4. **Process the Refund** - On the payment screen, the original payment method (e.g., Visa card) will be selected automatically. - **Note**: You do not need to re-enter the credit card number; the system will handle this automatically. 5. **Refund Rules for Multiple Transactions** - If the classes being dropped were paid for in separate transactions, process each drop separately. - Each registration is attached to a specific purchase transaction, ensuring refunds are credited to the correct payment method. - Refunds cannot exceed the amount of the original purchase. - If multiple classes purchased separately are refunded in a single transaction, the system may try to refund the full amount to the first credit card it finds, which could exceed the original purchase amount. 6. **Post Tuition as Account Credit (Optional)** - Instead of refunding the credit card, you can apply the tuition as a **credit** to the student’s account. - Select **Post To Account** as the checkout method.  --- ## Important Notes - Ensure that withdrawal fees and refund amounts comply with your organization’s policies. - If you encounter issues with processing refunds or fees, contact support for assistance.