## Overview This process allows you to set the account balance to a specific amount by creating an Adjustment Item. The adjustment must be processed through the checkout procedure to maintain an audit trail. This action should be performed independently, separate from other account transactions. Alternatively, a similar effect can be achieved using a Credit Item, with some differences explained at the end of this guide. ## Important Tips - Ensure Admin permissions are enabled to access all required screens. --- ## Step-by-Step Instructions ### 1. Select the Client - Navigate to the client's account and select the "To Acct Page" button on the Account tab. ### 2. Account Maintenance Screen - The Account Maintenance Screen will display. - Click "Account Items" - Choose **'Balance Adj.'** from the **Item Type** dropdown menu. ### 3. Enter Adjustment Details - **To decrease** an existing balance or create a credit balance, enter a **negative amount**. - The amount entered should be the **difference** between the current balance and the desired corrected balance. - Example: To change a $395 balance to $0, enter **-395**. - Select the **distribution accounts** and add a **brief, meaningful explanation**. - Click **'Add Account Item'**. ### 4. Confirm the Adjustment Item - The adjustment item will appear in the list of Account Items. - Click **'Return to Personal Account Page'** to go back to the client's account screen. ### 5. Apply the Account Adjustment - Click **'Pay Account'** to specify what the adjustment will apply to. - Add the balance to the shopping cart. - Click **'Apply'** to apply the Account Adjustment to the cart. ### 6. Complete the Checkout - Proceed to the **Checkout** section of the Register Tape. - The Account Balance adjustment will reflect here. - Unlike a Credit Item, the Adjustment Item does **not affect the balance due** for items in the cart. - The account balance will adjust regardless of the amount due for other purchases. - Click **'Checkout'**. ### 7. Final Review - You will now see the **Balance Due** and the **Adjustment**. - The payment method defaults to **'Post to Account'**. - Continue processing the transaction as usual. - The Account Balance will adjust accordingly. --- ## Important Considerations - The adjustment may appear unusually on receipts, especially on reprinted receipts. ### Difference Between Account Adjustment and Credit Item - An **Account Adjustment** directly modifies the account balance without affecting the cart's balance due. - A **Credit Item** impacts both the account balance and the balance due for items in the shopping cart.